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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Krista Forgie

September 29, 2024

1  out of  5
rating by Krista Forgie
"I have had State Farm Insurance for 35 years, since I turned 16 years old. I was informed by mail that they would not renew my policy, as I had 2 minor accidents in 3 years. Jeff Evans was unavailable to speak to me and I was given a number for an insurance broker to find another company. They took my money for 35 YEARS, but I was cancelled for actually using MY INSURANCE."
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Rudy Placenti

February 17, 2024

5  out of  5
rating by Rudy Placenti
"Awesome people,Laurie Wilson was the best"
We responded:
"Thank you so much for giving Laurie and our agency a 5 Star you are appreciated "
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Cha-Cha-Cha Changes

January 30, 2024

1  out of  5
rating by Cha-Cha-Cha Changes
"I am leaving this agent after years. The lady that gives you the quotes is always rude and acts like you're bothering her every time you call! I'm sick of it. This time I called for a quote to add a car to my policy and she acted totally annoyed to the whole conversation and I finally just told her I'm going to look for a different agent and instead of apologizing because I told her you're always rude when I call instead of apologizing and changing her demeanor she said okay have a good day so she could absolutely care less whether or not they keep clients! So obviously they don't need the business! And when I call another State Farm agent if this location is still going to get a commission off of my policy, I will switch insurance companies! I almost switched a few months ago because I called to make a payment and she was rude then too so I ended up just calling the 1-800 number and making my payment if I have to go through a 1-800 number and get their service then why do I have a local agent!"
We responded:
"Being you are not using a real name we do not see this as a legitimate review. "
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Terry Guth

August 18, 2023

5  out of  5
rating by Terry Guth
"I was totally impressed with the service at this agency. We were greeted immediately upon arrival by an agent by the name of Sam. She was friendly, professional, and knowledgeable. She provided us with detailed explanations about options we had regarding changes we could make to our auto insurance policies.. She easily answered any questions we had and allowed us time to make our decision without any sense of pressure."
We responded:
"Thank you so much for the 5 Star review and your compliment about Sam. She is an amazing part of the team and we appreciate your recognition of her her. "
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Jackie Popp

June 29, 2023

5  out of  5
rating by Jackie Popp
"Great insurance company. Been with them for years and they handle all my insurance needs with great prices"
We responded:
"Thank you for the 5 Star review we appreciate it so much! We thank your years of business with us. "
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Thaysha Diaz

March 10, 2023

5  out of  5
rating by Thaysha Diaz
"Sam was amazing! She explained everything in a way I understood and was able to make some things work to bring down my premium. I highly recommend her! Great customer service!"
We responded:
"Thank you so much for the great compliment for Sam! We’re so thankful to have her on our team! "
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Kelly Figueroa

January 6, 2023

1  out of  5
rating by Kelly Figueroa
"Terrible service. At this particular location and agent. No one knows how to answer any questions and do not sounds by any means knowledgeable with what they are supposed to be doing. No help at all. Front desk is clueless and needs to figure out how the company works before sending people away with an “I don’t know” attitude and response. No one knows how to reply to any emails nor communicate what is actually happening when you’re driving without an insured vehicle. Get you and your people help Jeff."
We responded:
"I’m sorry you had an issue with your auto policy being issued. Your auto policy when written experienced a computer cliche and corporate had a ticket on your policy to release it in the system. My team explained this to you but I understand your frustration as it caused issues on our end as well. I have team members in this location with 9- 20 yrs working for me. This situation was out of our control waiting for resolution and I’m very sorry for your inconvenience."
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Michael Scarpa

November 19, 2022

5  out of  5
rating by Michael Scarpa
"Jeff is the man"
We responded:
"Thank you for the 5 Star review! Appreciated greatly!"
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Morgan Lombardo

November 19, 2022

5  out of  5
rating by Morgan Lombardo
"I called the office for a new car policy and was quickly processed with a new policy. Very good customer service!"
We responded:
"Thank you so much for your business and your 5 stars"
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Thomas Maloney

July 11, 2022

4  out of  5
rating by Thomas Maloney
"Food is okay they'll fix it if it's not"
We responded:
"Hello Thomas. I think you gave us a 4 star review but sounds like it was intended for a restaurant not our State Farm office if you could kindly remove your review we would greatly appreciate it."
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Michael Celano

April 21, 2022

5  out of  5
rating by Michael Celano
"jill jeff evens location in palm coast !!!!is exstremely best in west, she is always ther when im besides myself and makes my day THANK YOU"
We responded:
"Awesome review thank you! Jill is wonderful and we’ve been blessed to have her for 10 yrs now!"
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chris miller

February 26, 2022

4  out of  5
rating by chris miller
"All of my insurance is with Jeff"
We responded:
"Thank you for the review we appreciate your business"
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Ralph Mills

February 6, 2022

4  out of  5
rating by Ralph Mills
"Always responsive to customer inquiries."
We responded:
"Thank you for the review what could we do differently for a 5 star? Thanks so much for your business !"
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Ricky Potete

January 28, 2022

5  out of  5
rating by Ricky Potete
"AWESOME EXPERIENCE. EXTREMELY ON THE POINT. KNOWLEDGE CONCERNING COVERAGE UNBELIEVABLE. WILL RECOMMEND EVERYONE I KNOW TO LORI, JEFF EVANS. I AM A RETIRED 48 YEAR BODY SHOP OWNER, LORI UNDERSTANDS. CALL JEFF EVANS STATE FAAM PALM COAST FL ASK FOR LORI YOU WILL NOT BE DISAPPOINTED. RICKY VERY HAPPY INSURED."
We responded:
"Thanks Ricky we are so thrilled you had a great experience with Laurie at the Palm Coast Agency! She’s been with us for 20 yrs this April and we are so blessed to have her! We have a great team in Palm Coast thank you for the 5 star review!"
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Jennifer Weller

September 16, 2021

5  out of  5
rating by Jennifer Weller
"Laurie always provides first class professional service. You can always count on her to get things done! Thank you!"
We responded:
"Thank you Jennifer! Laurie is a valued team member with us almost 20 years and previously worked in Indiana with another Stare Farm agent for several years. We really appreciate your business!"
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Rebecca Guthrie

August 26, 2021

5  out of  5
rating by Rebecca Guthrie
"I've had the pleasure of working with Laurie Wilson when managing my State Farm policies. She responds quickly and is always so kind and helpful :) Excellent customer service!"
We responded:
"Thank you for sharing your compliments of Laurie! She’s amazing and has worked in our agency for 19 years between our 2 locations. We appreciate your business!"
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Tony Allen

April 13, 2021

5  out of  5
rating by Tony Allen
"They are easy to work with. I've had them so long I can't remember who was before them."
We responded:
"Thank you so much Tony for the wonderful review! We appreciate your long time business with us!"
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Laura Hayes

March 12, 2021

5  out of  5
rating by Laura Hayes
"Very knowledgeable and friendly"
We responded:
"Thank you so much for the 5 Star review! Both Deedee and Laurie have over 20 and 25 yrs each of State Farm experience! They have been on our team for 17 of those years! Cindy has 24 years with the agency and Karyn also has been with us for several years!"
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Grant You A Wish

August 27, 2020

5  out of  5
rating by Grant You A Wish
"Moved to Florida about 10 years ago and have been using Jeff Evans as my State Farm agent ever since. Highly recommended."
We responded:
"Thank you Thank you!!"
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Pastor Jearlyn

August 27, 2020

5  out of  5
rating by Pastor Jearlyn
"This company is absolutely a “good neighbor”. I was assisted immediately and received a great rate on all my insurance needs. I love how they give back to their community. Wonderful staff that goes above and beyond what’s required to get it right the first time."
We responded:
"Thank you so much Pastor J!"
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Robert Harrison

August 26, 2020

5  out of  5
rating by Robert Harrison
"Jeff & Cindy Evans are the best! Highly recommend them!"
We responded:
"Thank you Brandon"
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Jaimie Ramsey

August 19, 2020

1  out of  5
rating by Jaimie Ramsey
"My husband and I have had State Farm for more than 25 years. Although our insurance seemed expensive to me and would constantly fluctuate, we kept our same coverage. We had never had and accident, never had a ticket and except for maybe a windshield, never needed their services! In April, I went online to make a payment and it said no payment was due. Thinking my husband paid it, the following month, I got a double bill. When I called to ask why, I was told they were "helping people out, as per the pandemic." I asked how having a double bill was " helping people out" and was told "I don't know!" Grossly incompetant! This place is way more expensive than anyone else. You can get the same coverage for half the price at any insurance carrier out there! We did!"
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John White

March 8, 2020

4  out of  5
rating by John White
"I wasn't at State Farm I was at a doctor's office in this complex very clean"
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Lance Garrett

February 26, 2020

5  out of  5
rating by Lance Garrett
"I recently moved my account to Jeff Evans and I am very pleased I did. I visited the office to discuss adjustments to my policies and I received the most professional and courteous service I have ever experienced from any insurance agency."
We responded:
"Thank you so much"
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Nick Griseto

January 20, 2020

1  out of  5
rating by Nick Griseto
"They never called me back. Must be nice to not need the business."